Frequently Asked Questions (FAQ)
The following are a set of commonly asked questions related to SocialCrisp. Look here first before contacting support or asking in the chat and you'll save yourself a lot of time.
General Questions
What is SocialCrisp and What can it Do?
SocialCrisp is Analytics Made Easy. SocialCrisp allows you to track statistics and measure growth across multiple social media platforms including YouTube, Instagram, TikTok, and more.
The following are examples of how SocialCrisp is used depending on what brings you here:
- Creators: Creators can monitor their progress across platforms and track spikes in growth.
- Brands: Brands can monitor growth across a list of creators they work with.
- Media: Media can access historical data and rankings.
- Businesses: Businesses can access additional data through the API and custom report tools.
- Fans and everyone else: SocialCrisp is open to all to monitor statistics and celebrate milestones.
In short, SocialCrisp is your go-to place for monitoring online presence.
Why don't the numbers on SocialCrisp match up with the numbers the social media platform shows?
Data on SocialCrisp might not match social media platforms because we update stats once a day, and the data on SocialCrisp is based on when the profile was last accessed, not real-time updates. The data might have a delay, especially on profiles with low traffic.
How often does SocialCrisp update the stats?
For popular profiles, updates occur throughout the day. For others, we strive to update stats at least once per day. Inactive profiles may get updates less frequently.
What is the SB Rank / Grade all about?
The SB Rank measures a channel's influence based on various metrics, especially recent growth vs all-time growth. An A+ or A- grade signifies high influence. Most profiles are ranked as average (C), but keep improving, and you'll rise!
How do I remove/unsubscribe my premium membership?
If you signed up after March 13, 2025, go to your billing page and click 'Cancel Subscription.' If you're a legacy member, cancel through PayPal's Preapproved Payments Settings. Sorry to see you go, but your subscription helps us grow!
Does SocialCrisp have a Dark Mode?
Yes! After logging in, click on your account name in the top-right menu and toggle between light and dark mode.
How far back in time can I look up stats?
This depends on the platform. You can view data as far back as when the profile was added to our system. For YouTube, the max history is 3 years.
Here’s when we started supporting each platform:
- YouTube: July 21, 2010 — limited to 3 years.
- Twitch: July 25, 2013.
- Instagram: April 18, 2014 — relaunched for professional/creator profiles in 2018.
- Facebook: July 15, 2018.
- TikTok: April 2, 2020.
YouTube Questions
Why can't I find my channel?
YouTube has implemented several updates recently that may make it difficult to find your channel's statistics page. While we plan to make it easier to find your channel in the very near future, here are your current options:
By custom URL: If you have one of the older-style custom URLs, and your channel is accessible via youtube.com/user/xxxxxxx, you can simply enter the part that appears after /user/ (formerly referred to as your 'username').
By channel ID: If your channel is newer and does not have one of the friendly URLs yet, you may be able to find your statistics page via your channel ID. If you currently access your channel using youtube.com/channel/UCxxxxxxx, grab the part that appears after /channel/, and put that into the channel search box at the top of the website. If this doesn't work for you, please submit a support ticket and we will assist you.
What makes a YouTube channel eligible for video stat tracking?
This feature is currently in beta and as a result we track video stats only for channels that meet the following criteria:
- The channel must be active.
- The channel must have at least one uploaded video.
- The channel’s average views per video must be at least 5,000.
If a channel doesn’t meet these requirements, its video stats won’t be tracked.
How are estimated earnings calculated?
On some platforms such as YouTube we show something called Estimated Earnings. Estimated earnings are just that, estimated. We take a low RPM value ($0.25 USD) and a high RPM value ($4.00 USD), which are numbers that we have found to be average worldwide, and then we multiply them by the number of views the channel gets per day divided by 1000. (RPM is Revenue per 1000 views.) This assumes that every view on the channel is monetized, which is usually not the case. It is entirely possible NO views are monetized, or views come from a lower monetized medium such as shorts.
The number isn't supposed to be read as religion but to give you a general feeling of what a profile might be earning if the channel is monetized.
Also note, you can adjust the RPM used for this calculation for your view in your settings.
Why does my YouTube view count show a negative number or zero for a day?
Negative numbers most commonly appear on your SocialCrisp stats page when you switch one of your videos to unlisted, private, or delete it entirely. YouTube's total view count only counts views on your videos that are public, so when you take one of these actions, it adjusts accordingly.
Negative numbers can also appear when YouTube audits view counts. This happens automatically every once in a while, when YouTube has determined that they made a mistake or a change in their algorithms.
Days that display zero views are caused by YouTube taking more than 24 hours to update your channel's total view count, which may happen on occasion. This is nothing to worry about, and your view count should update the following day.